Frequently Asked Questions

How does Ethnicsoul.com use my information?
When you purchase from Ethnicsoul.com, this information is use to process your order. We will also send you an E-mail confirming your order, and we may E-mail you if we have other questions regarding your order. If you register with Ethnicsoul.com or participate in a contest or promotion you may receive an E-mail. You may choose to receive emails from us regarding our, services, products, contests, and promotions.

What would happen if my bank card or credit card fell into the wrong hands?
Under the Fair Credit Billing Act, your debit card or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers provide the $50 limit to their cards, as well.

If unauthorized use of your credit card or debit card does occur, notify your card provider, in accordance with the agreement you have with the company.

What shipping options are available within the United States? Ethnicsoul.com uses United State Postal Service (USPS) and United Parcel Service (UPS) as our carrier within the United States.

Ground Shipping (3-7 business days)
Third Day (3 business days)
Second Day (2 business days)
Next Day Air (1 business day)

How long will it take to receive merchandise Worldwide?
Delivery of merchandise usually takes 5 to 10 business days Worldwide.

What are my payment options?
Ethnicsoul.com accepts payment by credit card; Visa, MasterCard, and Discover.

Do you charge sales tax?
Sales tax applies only if you reside in New York State. The prevailing sales tax will be included in calculating your order.

I have a question regarding my order, whom can I contact?
You can E–mail us at myorder@ethnicsoul.com regarding your order. Please include your confirmation number when submitting an E–mail request.

Will I be notified if an item is out of stock or on backorder?
Yes, you will be notified if an item is out of stock or on backorder, either by E-mail or by a message on–screen notifying you that the item is no longer available, or presently out of stock.

What is your return policy?
Please see EXCHANGE POLICY

I just purchased an item, which is now on sale, can I get a price adjustment?
Sorry, at this present time, Ethnicsoul.com do not offer price adjustment.

Does Ethnicsoul.com use cookies?
Ethnicsoul.com definitely use cookies. Cookies are temporary small data Internet files stored on Internet user computers known as bits of electronic information that a website can transfer to your computer's hard drive to help tailor and keep records of his or her visit to the site. A cookie is often store on your computer's hard drive when you visit their sites. A cookie may contain information that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. Ethnicsoul.com uses cookies to identify returning registrants to the site, and also help us keep track of your order as you shop at our site. We are able to welcome you with a personal greeting on the homepage and provide a more convenient shopping experience.

Although most browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept it.

You can refuse cookies by turning it off in your browser. If you turn off cookies, we will not be able to track your order or enable you to make a purchase from our site, nor will we be able to recognize you as a returning user to allow you access to your account information.

Cookies will not function under the following circumstances: If the customer is using an old and /or non-cookie compatible Internet browser; if the customer turns off their cookie function, or delete their temporary Internet files stored on their computer; lastly, when the lifetime of the cookie has expired on the visitor’s computer.

To enable cookies on your browser:
1. AOL 5.0:
• Select "Preferences"
• Click on "WWW"
• Select the "Security" tab
• Click on "Custom Level"
• Scroll down to "Cookies"
• Select "Enable"

2. Internet Explorer 5.0 for PC:
• Select "Internet Options" from the "Tools" menu
• Click the "Security" tab
• Click "Custom Level" at the bottom of the window
• Scroll down to "Cookies"
• Select "Always accept cookies"
• Click "OK"

3. Internet Explorer 5.0 for Mac:
• Select "Preferences" from the "Edit" menu
• Select "Receiving Files"
• Select the option "Never ask" under "When receiving cookies"
• Click "OK"

4. Netscape Navigator / Communicator:
• Select "Preferences" from the "Edit" menu
• Select "Advanced" from the left-hand menu
• Select "Accept All Cookies"
• Click "OK"


How secure is my credit card transaction on your site?
We at Ethnicsoul.com believe in complete security when it comes to your credit card information. We do our best to provide a safe and convenient online shopping experience. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL encrypts your order information to avoid the decoding of that information by anyone other than Ethnicsoul.com.

SSL is the gold standard in Internet encryption technology, a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Ethnicsoul.com.

Where is Ethnicsoul.com located?
Ethnicsoul.com Corporate Office is located in New York City.

Our address is:
601 West 26th Street
14th Floor - Suite 8
New York, NY 10001